Help
 
Membership
  • How do I register?
    For this, you can follow www.sisfu.com, IOS or Android apps by using your Facebook, Twitter, Google accounts. Another option is you can register by using both your e-mail address or mobile phone number. You have to allow some requests while using Facebook, Google or Twitter accounts.

    If you want to register your mobile number or e-mail address, you need to fill the registration form. Then confirm your password over your mobile number or e-mail address.
  • I can't recieve confirmation password into my mobile phone?
    Please ensure that you have entered the right number. If the problem still remains even you are entering the correct country code and number, you have to specify your number with country code and open a ticket to support@sisfu.com.
  • I forgot my password, what shall I do?
    Please click on "I forgot my password" link to get new password. After, you have to enter your mobile number or e-mail address to request a new one. We will send a new password to your e-mail address or mobile phone.
  • Is it possible to open multiple accounts with the same phone number or e-mail adress?
    No, it is not possible. You are able to create one membership with your mobile number and e-mail adress.
  • How can I update my profile?
    Follow Menu > Settings > Update my Profile steps. Updating your information will make it easier to find a friend.

    From updating section, you can change these details;
    You can upload a photo
    You can add a text describing yourself
    Your interested relationship type
    -Your interest gender,
    -Your Location,
    -Your interests,
    -Date of birth
  • How can I add my profile photo?
    Statistically, a member with photos has more chance considering a non- photo member. For this reason it is important to upload a photo of you. After signing in, you can follow Menu>Settings>Update my Profile steps. Added photos will be delivered to our admins for evaluation.

    You need to be aware of these criterias;
    1. Your face has to be visible in the photo.
    2. Your photo has to be yourself, it shall not be fake.
    3. Your photo shouldn’t be zoom photo. (not consist of nose, lips, mimics)
    4. We do not accept child, animal, nature, actor/actress photos.
  • What is BigBang?
    With BigBang, you can make your profile more visible to other members. When Bigbang is active, the profile is visible 10 times more than normal for 60 minutes. With this feature you will be popular in Sisfu. To start Bigbang, you must be a member of the Sisfu Plus.
  • What is Flash Message?
    With Flash message fetaure, messages appear at the top of the message list of the person you are sending. Flash message will draw attention, the response rate will be higher for the person you send. To be able to send flash messages, you must be a member of Sisfu Plus.
Settings
  • What are Line/Message/Listing Settings? How can I adjust them?
    If you want to connect with people in Sisfu via camera or voice, you need to adjust some settings in Voice or Video Call Status. It's all up to you. You can turn off your status, when you are not available or turn on your status when you are ready to chat.

    If you don't want to receive any messages, you can turn off your message status.

    When you don't want to be visible in member’s listing page, you can turn off your listing status.
  • How can I block a member, if I do not want to recieve messages and calls?
    To block a member, please visit a member's profile. Then click on the "Block" icon which shaped in a circular red.
Voice/Camera Call Settings
  • How can I originate a call?
    You are able to list online members. Firstly, you have to find an appropriate member by searching their profile and press their Microphone or Camera icons. The call will start depending on a member's availability. For a visual call, you need to use "Camera", for a voice call, you may use "Microphone" icons.

    You have to be sure that you are using the latest versions of Google Chrome, Firefox or Internet Explorer for Camera call on Web sites. Calls are supported by WebRTC extension. When you make the first call, you have to follow some steps to set up this extension. If you have any problems after setting up the extension, please take a screen shot of the error and send it to support@sisfu.com or fill out the Help Form.
  • How do I block a member?
    As the Sisfu Team, we attach great importance to the comfort of our members. If you do not wish to receive calls, messages and likes from a member, you can prevent them from reaching you using the Block icon and report it to us.
Sisfu Plus and Purchasing Transactions
  • What is Sisfu Plus?
    Sisfu Plus membership gives you the privilege to make unlimited likes, send messages to as many members as you like, send Flash messages, become 10 times more visible with BigBang to see who are removing the locks of you. You can also make video or voice calls with coins purchased with Sisfu Plus packages. With Sisfu Plus you have all these features.

    Sisfu Plus members continue to purchase the coins by taking advantage of the most advantageous prices to continue their conversations.

    Choose the package that suits you best, start to like, messaging and voice or video chat with gift coins.
  • What does coin mean?
    Coins are for enable Bigbang, Flash message, Video and voice call. You can buy coins to continue your conversations after the coins are finished.

    You can purchase coins from our website, Apple Store, and Google Play Store at an advantageous price and safely.
  • About tariffs?
    Video Call 4 Coins per Min
    Audio Call 2 Coins per Min
    BigBang 10 Coins
    Flash Message 5 Coins
  • How do I buy a coin?
    You can buy a coin from your credit card over in app purchases of Google Play or Apple Store and Web site. Coins will be reflected to your account immediately.

    To buy a coin over Web site;

    By signing in, follow Menu>Buy coins steps. Choose the suitable package and enter credit card details. Load coins into your account. Make sure your credit card is open for Internet shopping. If the problem occurs, you may fill out the Help Form to get support about the matter. We will solve your problem as soon as possible.

    To buy coins over App Store or Google Play;

    By signing in, follow Menu>Buy a coin steps. Choose the suitable package and enter your account's information. You can buy a coin by choosing a method which Google Play or App store offers you.

    If the problem occurs while buying a coin, you may fill out the Help Form to get support about the matter. We will solve your problem as soon as possible.
  • Am I able to refund these coins?
    Coins in Sisfu are not refundable. You may use the rest of your coins in upcoming calls.
End Membership
  • How do I cancel my membership?
    You can cancel your membership by following Settings > Help and over there click on “Delete Account” link. Before canceling your membership, you may ask us about your problem which you came across and maybe we will solve your issue quickly and resume your membership. For this, you can fill the Help Form or send a ticket to support@sisfu.com
Your help request has been received and we will answer it as soon as possible.
Sisfu
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